NoN-Leadership School – 2023 – Breakout Session 2 – Breakout Session 2 – Kevin Locke – The Art of Gift Giving

by Church @ 434 | July 25, 2023 | NoN-Leadership School

Feedback is a gift - what kind of "gift' are your customers giving you? Delivering a great customer experience (CX) is important for any business. Customers have a perception of their experiences with your business or brand (even your personal brand!). Customer service is only PART of the CX journey. Learn how you can evaluate and take action on the total CX picture to differentiate from your competition, increase customer loyalty, improve customer engagement, and enhance customer satisfaction.